Refund Policy

Because a ticket or vote is issued to you immediately once payment confirms, ticket purchases and paid votes on GetTicket are final and non-refundable by default. This section, and the exceptions below, describe when a refund is available and how it's handled.

• The Organizer cancels the Event outright and chooses to refund ticket-holders.
• The Organizer postpones or materially changes the Event and offers refunds to attendees who can no longer attend.
• You were charged in error or charged twice for the same ticket or vote (a duplicate charge).
• The Event or Campaign is found to be fraudulent or in breach of our Terms of Service.
• A refund is required under applicable Nigerian consumer protection law.

GetTicket is a ticketing and payment facilitator — we are not the Organizer of any Event (see our Terms of Service). When an Event is cancelled, postponed, or rescheduled, the decision to refund attendees, and on what terms, belongs to the Organizer. Where funds from the sale are still held by GetTicket and not yet paid out, we'll assist the Organizer in processing refunds back to attendees. Where funds have already been paid out to the Organizer's bank account, GetTicket cannot itself fund a refund — you'll need to pursue it directly with the Organizer, and we'll assist where we reasonably can (for example, by sharing your request with the Organizer or pausing further payouts to them pending resolution).

A paid vote is a service delivered instantly — your vote is recorded and counted the moment payment confirms. For that reason, paid votes are not refundable, except where you were charged in error, charged twice for the same vote, or the Campaign is found to be fraudulent.

If your Event was cancelled or postponed, start with the Organizer — check the Event page or any email from them for contact details. If you believe you were charged in error, charged twice, or the Organizer is unresponsive, email us at getticketng@gmail.com with your order details (event name, ticket/vote reference, and payment reference). We'll look into it and let you know the outcome. Requesting a refund through GetTicket doesn't guarantee one — see Sections 1–3 above for when a refund applies.

Approved refunds are reversed through Paystack back to the original payment method (the bank account or transfer used to pay). Processing time depends on your bank and is outside our control once we initiate the reversal. GetTicket is not responsible for delays caused by your bank or payment provider once a refund has been sent.

The platform commission and payment gateway fee on a sale may not be recoverable once a transaction has processed; where that's the case, a refund may be issued net of those amounts.

If you dispute a charge directly with your bank or through Paystack instead of contacting us first, that's treated as a chargeback. We reserve the right to provide evidence of the transaction (including proof the ticket or vote was delivered) to contest an unwarranted chargeback, and to suspend an account that files fraudulent or repeated chargebacks after receiving what was paid for.

Cash collected by an Organizer at the door is a transaction between the Organizer and the attendee — it isn't processed or held by GetTicket, so it isn't covered by this policy. Any refund for a cash sale is between you and the Organizer.

We may update this Refund Policy from time to time. If we make a material change, we'll update the "Effective" date above. The policy in effect at the time of your purchase governs that purchase.

Questions about a refund? Email getticketng@gmail.com or call +234 906 082 3150.